We strongly believe you have the right to privacy when using our apps.
So, here’s some detail about what our apps do, and why.
Some of our apps may collect information about the way you use them by default. This data is always anonymised before it is sent to us, and cannot be used to personally identify you. You can always opt out of usage analytics if you wish.
We look only for broad patterns in the aggregated usage data, such as whether or not a particular feature is frequently used, or whether users in general prefer one setting over another. This helps us make informed decisions about the future development of our apps.
To be clear, we cannot track an individual user’s behavior. We also cannot receive information from your device’s displays, cameras, or microphones.
If one of our apps crashes while you are using it, data about the crash may be collected and sent to us to help identify the cause of the crash so that we can try to fix it in a future update. These “crash logs” contain information about the state of the app, operating system, and device at the time of the crash. Nothing in the crash log can be used to personally identify you, and crash logs do not contain any of your private data.
By default, our Mac apps periodically check to see if a newer version of the app is available, so that you can be given the choice to update if you wish.
For apps acquired from the App Store or Mac App Store, update checking behavior is controlled by the operating system.
For apps acquired via direct download, an update check request may occasionally sent to a Redswitch-owned server or API. This request contains the name and current version of the app you are using, and a small amount of metadata about your device (such as which operating system version it is running, and your preferred language) which may be necessary to guide you to the correct update version. You may turn off update checking from the app’s preferences window.
Similarly, some of our apps may check with a Redswitch-owned resource, on launch, to see if there is a news screen (we call it a “soapbox”) to show you. We might use this news screen to, say, alert you to a major update. No private data is sent to perform this check.
When you interact with our servers using a web browser, or indirectly by network requests sent on your behalf by our apps, some metadata about the request may be logged by us. This metadata may include your IP address, the name of the resource requested, and the name and version number of the software making the request.
We generally don’t look at these logs unless a server appears to be being maliciously used or attacked in some way. We may look at the information in aggregate to see statistics such as how many times our apps have been downloaded, or from what sources network traffic is arriving.
Data Not Collected
Redswitch apps do not send out any private information. This includes:
- Your keyboard or screen input
- Network traffic
- SSH / Encryption keys
- Contents of files you are working with
- Your IP address
Questions and Feedback
Please contact us if you have any questions about our data collection or privacy policies. We’ll be more than happy to discuss them with you.